Returns & Exchanges

1. Time limit

You have 14 days from the delivery (or signature) date to exercise your right of withdrawal and/or contact after-sales support.

After that period, commercial after-sales support no longer applies, without prejudice to legal warranties.

2. Legal right of withdrawal

Under the Consumer Code, consumers have 14 days to withdraw without giving a reason. Return shipping costs are borne by the consumer, except for defective products or errors attributable to the seller.

Products must be returned in their original condition, complete, allowing resale as new.

This legal right applies independently of the commercial after-sales exclusions listed below.

3. Situations covered by after-sales support

Examples of covered situations:

• Products with a quality issue or broken during shipping: in most cases, a full refund
• Parcel not received: tracking first, then a full refund if it is determined lost

4. Situations not covered by commercial after-sales support

Due in particular to international logistics costs and customs duties, commercial after-sales support does not cover:

• Incorrect delivery address preventing delivery or causing loss of the parcel
• Recipient unreachable (phone, email, social networks) preventing delivery
• Customer failure to cooperate with customs clearance leading to destruction of the parcel
• Request to leave the parcel in a garage or at the door resulting in loss

For a simple change of mind, or a wrong size or colour chosen by the customer, the legal 14-day right of withdrawal remains available under section 2 and the terms of sale.

For quality issues without valid proof, a return may be refused. Warehouses do not accept parcels subject to shipping/customs charges or returns without prior agreement.

5. How to request a refund or return

Three options:

• Email: contact@northmanstyle.com
• Contact form on the website
• Online chat (shop assistant)

Include your order number and the item(s) concerned. For a defect, attach a photo. Wait for confirmation and return instructions before shipping.

6. Refund

After receipt and inspection, the refund is made within a maximum of 14 days (which may be deferred until the goods are recovered or proof of shipment is provided), using the same payment method as for the order, unless otherwise agreed.

7. Contact

Returns service: contact@northmanstyle.com

Address: 12 rue de la Paix, 75002 Paris, France

Phone: 0690 95 71 57